1. Select the Case Deflection component in the page you’re configuring.
2. In the property editor, configure properties forthe component:PropertyDetailsGeneral SettingsClick to expand the section with general setting properties.TitleText that displays at the top of the form customers use to create a case. The default is Contact Customer Support. SubtitleSubtitle at the top of the form customers use to create a case. The default is Tell us how we can help. Authenticated UsersClick to expand.Global ActionA global action that allows users to create cases. The global action must be a Create a Record type, and on the case object.Configure global actions for authenticated usersLink to the area in Salesforce Setup where you can create global actions.Attach filesSelect to allow users to attach files to their cases. They can upload up to 10 files.File Upload Button LabelLabel for the button to allow customers to upload files. Default text is Upload File.Guest UsersClick to expand.Global ActionA global action that allows guest users to create cases. The global action must be a Create a Record type, and on the case object.Configure global actions for guest usersLink to the area in Salesforce Setup where you can configure global actions for guest users.Confirmation TextClick to expand.Confirmation TitleThe title at the top of the page confirming that a case was created. Default text is Your case was created.Confirmation SubtitleMore information under the confirmation title, after a case was created. Default text is We’ll get back to you soon.Case SummaryShows the case subject and case number for the user’s future reference.Show Call to Action buttonSelect this option to have folks take a follow-up action after filing a case.Call to ActionThe URL of the site you’d like your users to see after filing a case.Call to Action TextCall to action text label, based on what you’d like your users to do.Call to Action Button TextText label for the call to action button.