Connect Salesforce Authenticator (Version 3 or Later) to YourAccount for Identity Verification
- Download and install version 3 or later of the Salesforce Authenticator app for the type of mobile device you use. For iPhone, get the app from the App Store. For Android devices, get the app from Google Play.If you previously installed version 1 of Salesforce Authenticator on your mobile device, you can update the app to version 3 through the App Store or Google Play. The update preserves any connected accounts you already have in the app. These accounts are code-only accounts that generate verification codes but don’t receive push notifications or allow location-based automated verifications. If you have a code-only account for the username you used for your current login to Salesforce, swipe left in the app to remove that username before proceeding. In the following steps, you connect the account for that username again. The new connected account gives you full Salesforce Authenticator version 3 functionality. If you already have version 2 installed, version 3 updates are pushed out to you and there is no need to take action.
- From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User Details. No results? Enter Personal Information in the Quick Find box, then select PersonalInformation.
- Find App Registration: SalesforceAuthenticator and click Connect.
- For security purposes, you’re prompted to log in to your account.
- Open the Salesforce Authenticator app on your mobile device.If you’re opening the app for the first time, you see a tour of the app’s features. Take the tour, or go straight to adding your Salesforce account to the app.
- In the app, tap Add an Account to add your account.The app generates a unique two-word phrase.
- Back in your browser, enter the phrase in the Two-WordPhrase field.
- Click Connect.If you previously connected an authenticator app that generates verification codes to your account, you sometimes see an alert. Connecting a new version of the Salesforce Authenticator mobile app invalidates the codes from your old app. When you need a verification code, get it from Salesforce Authenticator from now on.
- In the Salesforce Authenticator app on your mobile device, you see details about the account you’re connecting. To complete the account connection, tap Connect in the app.
