1. Click the post in a column, or select multiple posts in the same column or across multiple columns.
2. Select either Commented, closed, Resolved, no further action required, or Reviewed, closed, no engagement required status. Once a status is selected, the post appears gray in the column.
3. Set a priority.
4. Click Unassigned for Assignment and either enter the name of the new assignee or select the desired name. Note The newly assigned person receives an email that they have a post assignedto them. If they are logged in to Social Studio Mobile, they also receive apush notification on their phone.
5. Select either a positive, neutral, or negative sentiment, enter a justification for the sentiment and then click Submit Adjustment.
6. Choose a classification. Note If you are a Super User or Admin-only user, you can create classificationstypes.
7. Assign one or more Post Labels. Note If selected in Admin settings, a Super User or Admin-only User can enablefull and basic users to add a post and author labels. You can assign anunlimited number of labels.OptionsSteps to followLabel doesn't existThe entry will appear with Create New appearing after the term. To add it, click the label.Label existsThe label autofills from the list of existing labels.