1. In Setup, enter Apps in the Quick Find box, then selectApps.
2. Click Edit next to the Salesforce console app that you want to add Omni-Channel Supervisor to. Or, create a new console app. We recommend creating a profile for your supervisors so you can customize a console just for them.
3. In the Choose Navigation Tab Items section, add Omni Supervisor to the Selected Items list.
4. Select the profiles you want to assign to this Supervisor-enabled console. The users in the selected profiles must have tab visibility in order to view Omni-Channel Supervisor in their console.
5. Click Save.