1. In Setup, enter Apps in the Quick Find box, then selectApp Manager.
2. Click the dropdown next to the Lightning console app you want to add Omni-Channel Supervisor to, then click Edit. We recommend creating a profile for your supervisors so you can customize a console just for them.
3. Under Select Items, add Omni Supervisor to the Selected Items list.
4. Under Assign to User Profiles, select the profiles you want to assign to this Supervisor-enabled console. The users in the selected profiles must have tab visibility in order to view Omni-Channel Supervisor in their console.
5. Click Save.
6. Click Done.