1. From Setup in Lightning Experience, enter Apps in the Quick Find box, then select App Manager.
2. Click the dropdown next to the console app you want to add Live Agent to, then clickEdit.
3. If your console doesn’t have the Omni-Channel utility, go to Utility Bar and add it.
4. Under Selected Items, add Live Chat Transcripts to the Selected Items list.
5. Under Assign to User Profiles, select the profiles you want to add to this console.
6. Click Save.
7. Click Done.