1. How you access the Case Feed Settings page depends on what kind of page layout you’reworking with.For a layout in the Case Page Layouts section, click Edit, and then click Feed View in the page layout editor.For a layout in the Page Layouts for Case Feed Users section, click and choose Edit feed view. (This section appears only for organizations created before Spring ’14.)
2. For a layout in the Case Page Layouts section, click Edit, and then click Feed View in the page layout editor.
3. For a layout in the Page Layouts for Case Feed Users section, click and choose Edit feed view. (This section appears only for organizations created before Spring ’14.)
4. In the Other Tools and Components section, click + Add a Visualforcepage and choose the page you want.The width of the component is determined by the width of the column it’s in. Tomake the component look best, we recommend setting the width of the Visualforce page to100%.
5. Set the height of the component.
6. Choose where you want the component to appear on the page.Tip Components in the right column are hidden whenagents view the Case Detail page, so use the left column for any componentsyou want to be accessible all the time.