Add and Replace Field Values in a Case Using Macros
Select Add CC Addresses. In the text field, specify the email addresses. You can specify multiple email addresses by separating them with a comma.For example, enter shipping@example.com, invoices@example.com. Suppose that the CC field already contains support@example.com. This macro appends the shipping@example.com and invoices@example.com after support@example.com.
